Effective Date: 3rd March 2026
This Return & Refund Policy applies to purchases made through:
Website: www.Chainsawlawnmower.com
Company Name: International Systems & Equipment Ltd
Registered Address: Cabra Business Park, Thurles, Co. Tipperary, E41 WY66, Ireland
Email: hello@chainsawlawnmower.com
We sell garden machinery parts and accessories internationally, including the United States and Canada.
1. Returns Policy Overview
Chainsawlawnmower.com accepts returns for a variety of reasons, please find details below:
Customers must notify us in writing within 14 calendar days from the date of delivery if a product is defective or incorrect.
Return requests submitted after 14 days from confirmed delivery will not be accepted.
To report a defective item, customers must email:
📩 hello@chainsawlawnmower.com
Returns are processed only after written authorisation is issued by Chainsawlawnmower.com.
We accept returns for:
- Change of mind
- Incorrect items ordered by the customer
- Compatibility issues
- Unwanted or surplus items
They must be returned to our distribution centre and we will only refund the value of the goods being returned (excluding carriage/shipping). We also offer a product exchange for items ordered incorrectly.
2. Reporting a Defective or Incorrect Item
Customers must notify us in writing within 48 hours of delivery if:
- The item is defective or damaged in transit, or
- The item supplied does not match the order
Notification must be sent to:
📩 hello@chainsawlawnmower.com
Claims submitted after 48 hours of confirmed delivery may not be accepted.
3. Evidence Requirements
To process a claim, we may require:
- Clear photographic evidence of the defect or issue
- Photos of packaging and shipping label
- Order number and proof of purchase
- Part or serial number verification
Failure to provide requested evidence may result in the claim being declined.
4. Return Authorisation Required
No item may be returned without prior written approval.
If a return is approved:
- A Return Authorisation (RA) will be issued
- The item must be shipped exactly as instructed
- The RA reference number must be included
Unauthorised returns will be refused and returned to sender at the customer’s expense.
5. Inspection & Resolution
All returned items are subject to inspection.
If the item is confirmed to be defective or incorrectly supplied, we may, at our discretion:
- Repair the item
- Replace the item
- Issue a refund
Refunds, where approved, are processed within 5 days of inspection approval.
Refunds are issued to the original payment method only.
6. Shipping Costs for Approved Claims
If a return is approved due to confirmed defect or incorrect supply:
- Return shipping costs may be reimbursed (subject to prior approval and receipt evidence).
- Original express or upgraded delivery fees are non-refundable.
7. Non-Returnable Situations
Returns will not be accepted if:
- The item has been installed, fitted, or used
- The item shows signs of grease, dirt, damage, or handling
- Packaging is missing or not in original condition
- The issue arises from incorrect installation or misuse
Customers are solely responsible for confirming part numbers and compatibility before purchase.
8. Exchanges
Chainsawlawnmower.com does offer product exchanges.
If a customer requires a different item to the one they ordered, please contact us and we will endeavour to get the correct item on its way to you and the issue resolved to your satisfaction.
9. Refund Exclusions
The following are items we do not refund:
- Express or upgraded shipping charges
- Customs duties, import taxes, or border fees
- Labour or installation costs
- Any indirect or consequential losses
10. Business Protection
We reserve the right to refuse claims in cases of:
- Suspected misuse or fraud
- Damage occurring after delivery
- Failure to follow claim procedures
- Excessive or repeated abuse of claims
11. Contact Information
All claims must be submitted in writing:
Chainsawlawnmower.com
International Systems & Equipment Ltd
Cabra Business Park
Thurles, Co. Tipperary
E41 WY66
Ireland
📩 Email: hello@chainsawlawnmower.com