HOW DO I ORDER PARTS FROM CHAINSAWLAWNMOWER.COM?
Orders are taken through our website, however if you have any questions or concerns about any of the products that you are viewing please feel free to contact us before you make the purchase. Our office hours are 9am - 5pm GMT
Monday to Friday and you can find our contact details here https://www.chainsawlawnmower.com/contact-us
HOW DO I PAY FOR THE PARTS?
We accept all major Credit Cards (Visa, MasterCard) and Debit Cards (Switch, Solo, Laser & Visa Debit) as methods of payment, We process these using the provider Realex.
We also accept payment through Paypal.
IS CHAINSAWLAWNMOWER.COM VAT REGISTERED?
CHAINSAWLAWNMOWER.COM is part of a parent company which is vat registered in Ireland, it also has separate VAT registration in Italy, France, Germany and the U.K. All product prices are exclusive of VAT as this site is specific to sale outside of Europe.
WHAT IS THE DELIVERY POLICY?
We will endeavor to deliver the products to you within 5 to 12 working days of your order worldwide where this is practical. However, products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the Products.
Chainsawlawnmower.com reserves the right to ship the order in multiple shipments and with any shipping / dispatch service deemed appropriate to the order. This will not affect the delivery time frame.
CAN I CANCEL AN ORDER?
Please contact us (https://www.chainsawlawnmower.com/contact-us) ASAP should you wish to cancel the order.
WHAT IF THE ORDERED ITEMS ARE OUT OF STOCK?
Chainsawlawnmower.com strives to ensure that we have every listed accessory and part accessible to us within 2 days. Because we deal with many different suppliers we are sometimes withholden to what their stocking levels are. If the item is going to be seriously delayed we will email the customer with a estimated delivery time.
WHAT IS THE PRIVACY AND SECURITY POLICY?
Your privacy is of the utmost importance to us. All details provided are secured using the latest 128bit encryption technology.
www.chainsawlawnmower.com will never disclose your details to any third parties. For more information please refer to our privacy statement.
HOW DO LAWNMOWER PARTS ONLINE PREVENT FRAUD?
To ensure that credit card details are correct, Lawnmower Parts Online will crosscheck your credit/debit card details with the bank to ensure that the billing address matches the credit/debit number. This provides greater protection against fraud for all concerned.
Chainsawlawnmower does not see your credit card details, these details are transmitted to Bank of Ireland via the Stripe payment gateway.
The details are encrypted using the very latest 128 bit encryption technology.
ARE chainsawlawnmower.com PARTS NEW OR SECONDHAND?
All our parts are brand NEW with the majority of them being spurious or aftermarket parts which are of matching quality to Original Parts. chainsawlawnmower.com also carries original parts, depending on your mower, in spark plugs, filters, solenoids, blades, belts etc.
ARE CHAINSAWLAWNMOWER.COM PARTS SPURIOUS OR ORIGINAL EQUIPMENT PARTS?
Most of our parts are spurious parts. As well as the spurious, we also offer the original equipment parts. Spurious parts are of matching quality to the original parts. Chainsawlawnmower.com also have original parts, depending on your machine.
Genuine Parts are marked as such in their descriptions.
DOES CHAINSAWLAWNMOWER.COM FIT PARTS?
WWW.CHAINSAWLAWNMOWER.COM is an Internet, eCommerce business only and do not fit any parts.
WHAT IF AN ITEM ARRIVES DAMAGED?
If an item arrives damaged then do not sign for the order. You must ensure that the item has arrived in good condition when signing for the order, any damage claims will not be entertained in any case after 3 working days.
WHAT IS THE RETURNS POLICY?
Please refer to our Terms & Conditions Page for full details on our return policy.